Njoku Strong App Privacy & Account Deletion
Effective date: November 11, 2026
Request account or data deletion
You may request deletion of your Njoku Strong app account and associated data, or specific data while keeping your account. Email support@njokustrong.com from the address on your account. Do not include health details. Requests are verified and may require manual handling; no deletion occurs simply by opening this page.
If your email app does not open, compose a message to support@njokustrong.com with the subject Delete my account or Delete my data. If you also want to cancel a paid membership, include that request so our team can explain the separate cancellation steps. Retention exceptions and the full process are explained below.
1. Who we are
Njoku Strong ("we", "us") operates a physician-founded training, recovery and longevity club at 1491 Columbia Road, Westlake, OH 44145, and the Njoku Strong app. This notice covers the Wix-powered app and its connected booking and member portal; it does not assert that the separate public website uses the same technical services. Privacy questions: support@njokustrong.com or (440) 455-9155.
The Njoku Strong app is built and hosted on Wix, our app and business platform, which stores and processes app information for us.
To request account deletion or deletion of particular app data, email support@njokustrong.com. The request buttons and steps at the top of this page are available without reinstalling the app or signing up again.
2. Inquiries and support requests
Our general inquiry forms ask for your name and email address, your company for corporate inquiries, and anything you write in the message. We use these details to respond to your inquiry. Please don't include health details in an inquiry or support message.
3. Your app account and bookings
Account details: your name, email address, member account identifier, account status, and your membership plan and term. We use them to sign you in, protect your own records and apply your membership benefits.
Bookings and purchases: the service, provider and time you book, and booking, order and payment references. We use them to schedule your appointments, apply eligible member pricing, and keep a record of payments and any deposit.
Payments are processed through the checkout provided by our platform.
4. Fitness information in the app
What: your weekly session goal, and your session progress worked out from the sessions you book and attend.
Why: to show you your own training progress.
How the feature is set up: it is configured to use your session goal and your bookings and attendance. If we change what the app uses for fitness information, we will update this policy first.
Who handles it: Wix, which stores and processes it for us, and authorized Njoku Strong staff as needed to run your bookings and membership. Our Google Play Data safety section declares fitness information as optional and does not declare it as shared with third parties.
Our policy: Njoku Strong does not use fitness or health information for advertising or marketing, and does not give it to employers.
How long: while your account is open and you use the progress feature. Progress is worked out from your booking records, which follow the booking rules in section 9.
Deleting it: see the account/data request steps on this page.
5. Health and screening forms for specific services
Some services use screening and consent forms before an appointment. Depending on the service and form, you may be asked about skin products and prescriptions, allergies or sensitivities, relevant conditions or medications, recent cosmetic procedures, areas of concern, and pressure or scent preferences. Forms also record contact details, acknowledgments and your signature or other consent choices. Providing information for a requested service is separate from opting into marketing.
If any service you book asks you screening questions:
We use your answers only for the service you booked, and to keep a record of your choices.
Wix stores them for us, and the authorized service professionals for that service can see them.
Our policy: Njoku Strong does not use them for advertising or marketing, and does not give them to employers.
Signed forms and consent records may need to be kept after your appointment or after you close your account, as described in section 9.
Filling in a form is not a diagnosis, treatment or medical clearance.
6. What our Google Play Data safety section declares (Android app)
Our Google Play Data safety section declares that the Android app may collect the following. Items marked optional are declared as optional, and whether an item is collected depends on the features you use.
Name and postal address (optional); email address and phone number: Running the app, account management; email also for personalization
Payment information (optional); purchase history and other financial information: Running the app (bookings and purchases)
Messages: email, SMS/MMS and other in-app messages (optional): Running the app
Photos and videos (optional): Running the app; account management
Contact list (optional): Running the app
Precise location (optional): Running the app
Installed apps (optional): Running the app
Fitness information (optional): Running the app
Browsing history; files and documents: Analytics
It also declares that crash reports, diagnostic information, other performance information, and device or other identifiers may be shared with third parties for analytics.
The iOS app's privacy details are shown separately on the App Store.
7. Marketing
You choose whether to receive marketing messages. Our policy is to send them only to people who have chosen to receive them. You can unsubscribe from any marketing message at any time. Our policy is to keep a minimal record of an unsubscribe so that you are not messaged again. Contact support@njokustrong.com for communication preferences or unsubscribe using the link in the message.
8. Who can see your information
Wix, our app and business platform, which stores and processes it for us.
Authorized Njoku Strong staff and service professionals, as needed for the service you asked for.
Third parties for analytics. Our Data safety section declares that performance information and device or other identifiers may be shared with them (section 6).
Anyone the law requires us to disclose information to.
9. How long we keep information
We keep each kind of record only as long as its purpose requires:
Website inquiries: as long as needed to respond to and follow up on your inquiry.
App account details and fitness progress: while your account is open, or until you ask us to delete them.
Booking, payment, consent and signed-form records: these may need to be kept after you close your account, for the periods the law requires and for any open dispute or claim.
Your unsubscribe choice: kept for as long as we send marketing at all.
Backups and security records: copies may persist for limited backup, security, fraud-prevention or legal purposes under the platform’s retention processes. Our response to a deletion request will explain the relevant exceptions; removal from an active account does not mean every backup is immediately overwritten.
10. Delete your account or data
You can ask us to delete your whole Njoku Strong account, or specific data while keeping your account.
Email support@njokustrong.com from the email address on your Njoku Strong account.
Use one of these subject lines:
"Delete my account" requests closure of your Njoku Strong account and deletion of its associated data.
"Delete my data" requests deletion of specified data, such as your training goal and progress, while keeping your account open.
Please don't include health details in your email.
What happens next:
We check that the request comes from the account holder.
We process the verified request using the relevant platform controls and, where needed, request deletion by service providers. Records that must be retained are subject to the exceptions in section 9. This can require manual handling; this page is not an automatic erasure service.
We reply to tell you what we deleted, what we kept, and why.
Deletion isn't immediate or unconditional.
Account deletion and cancellation of a paid membership are separate actions. If you also want to cancel, say so in your request; our team will help with cancellation and explain any remaining obligations before account access is removed.
11. Other requests
To ask for a copy of your data or a correction, email support@njokustrong.com. We will verify that the request comes from the account holder.
12. Children
Youth services and any guardian permissions are handled separately. A young person’s participation at the club does not itself authorize collecting information through an adult account or using their information for marketing. Contact support@njokustrong.com about a child’s information or a guardian request.
13. Changes
We will post updates to this notice with a new effective date. New features may require additional explanations or consent. Optional or future programs described elsewhere are not automatically enabled by this notice.
Platform privacy information: Wix Privacy Policy.
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